Eligibility for Refund

1. Refunds are applicable only under the following circumstances:
- You received a defective or damaged item.
- You received an incorrect item that does not match your order.
- The item you ordered is unavailable, and the Company has canceled your order.

2. Items eligible for refunds must be returned unused, undamaged, and in their original packaging with tags and labels intact.
3. Refund requests must be initiated within +91 9104740104 days of receiving the order.

Non-Refundable Items

Certain items are non-refundable and non-returnable. These include:
- Perishable goods such as fresh fruits, vegetables, and dairy products.
- Items marked as \"Final Sale\" or \"Non-Returnable\" on the product page.
- Products that have been opened, used, or damaged after delivery.

Process for Refunds

1. To initiate a refund request, please contact our customer support team via email at info@quickgrocer.in or call +91 9104740104.
2. Provide the following information:
- Order number
- Details of the item(s) to be refunded
- Reason for the refund request
- Supporting evidence such as photographs of the defective or incorrect product

3. Once your request is received, our team will review and verify the issue within +91 9104740104 business days.

Return Shipping

1. If your refund request is approved, you may be required to return the item to our designated warehouse. The return shipping address will be provided by our customer service team.
2. For defective, damaged, or incorrect items, the Company will bear the cost of return shipping.
3. For other eligible refunds, the customer will be responsible for return shipping costs.

Refund Method

1. Refunds will be processed using the original payment method used for the purchase.
2. Refund timelines vary depending on your payment provider:
- Credit/Debit Cards: 7-10 business days
- Net Banking: 3-5 business days
- Wallets or UPI: 1-3 business days

Exchanges

1. The Company does not offer direct exchanges for products. Customers must return the eligible item and place a new order.

Exceptions

1. If an order is delayed due to reasons beyond the Company’s control (e.g., natural disasters, strikes, or logistical issues), refunds will not be issued unless the delay exceeds +91 9104740104 days.
2. Refunds are not provided for dissatisfaction with a product unless it is defective, damaged, or incorrect.

Changes to Refund Policy

1. The Company reserves the right to update this refund policy at any time. Changes will be effective upon posting on the Website.
2. Continued use of Quickgrocer.in signifies your acceptance of the revised refund policy.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us at:
- Email: info@quickgrocer.in
- Phone: +91 9104740104